Welcome to the Refund & Returns Policy for QuickCart. Our mission is to make your shopping experience smooth and worry-free. Should you need to request a return or refund, this policy explains the steps, conditions and timeframes involved.
1. Eligibility for Returns
To be eligible for a return, please note the following conditions:
- The item must have been purchased from quickcart.net.by (“our Website”).
- The item must be in unused, original condition, with all tags, labels, packaging and accessories intact.
- Items must be returned within 30 calendar days from the date of delivery (or availability for collection) unless otherwise stated.
- Some items are non-returnable and non-refundable. These include (but are not limited to):
- Custom-made or personalised items
- Clearance items or deeply discounted “final-sale” products
- Perishable goods (if any) or hygiene items once opened
- Proof of purchase (order number, receipt, invoice) must be provided.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team via [support@quickcart.net.by] (or the contact form on our Website) within the return window (30 days).
- Provide the following information:
- Your name and contact details
- Order number or invoice number
- The item(s) you wish to return and reason for return
- Once your return request is approved, we will provide you with a Return Authorisation together with instructions on how and where to send the item back.
- The item must be shipped back to us (at your cost, unless otherwise stated) within 7 calendar days of receiving the return authorisation.
- We recommend using a tracked shipping service. QuickCart is not responsible for items lost or damaged in transit once they are out of our hands.
3. Return Shipping Cost
Unless otherwise indicated:
- You are responsible for the shipping costs incurred in returning the item.
- If the return is due to our error (wrong item shipped, damaged item on arrival, defective item) we will cover the return shipping cost.
- Any duties, taxes or customs charges incurred on return shipments are your responsibility.
4. Refunds (if applicable)
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund within 5 business days. If approved:
- Your refund will be processed and automatically applied to your original method of payment within 10 business days.
- Shipping fees (if any) originally charged are non-refundable unless the return is due to our error.
- If part of the order is refunded (for example a partial return), your refund will correspond to the returned item(s) value excluding any originally applied discounts or promotions that explicitly excluded returns.
5. Exchanges
We currently do not guarantee exchanges (item for item) through the Website. If you wish to exchange for another item, please place a new order for the preferred item and return the original item for a refund under this policy.
6. Defective or Damaged Items
If you receive a defective or damaged item:
- Please contact us at [support@quickcart.net.by] immediately and upload a clear photograph of the damage or defect.
- We may ask you to return the item for inspection or provide additional information.
- If a fault is confirmed, we will either:
- Offer you a replacement (if available), or
- Issue a full refund (including any original shipping cost), or
- Provide a credit or gift voucher, at our discretion.
- Refunds for defective or damaged items will be processed as in section 4.
7. Refund & Return Timeframes Summary
| Stage | Timeframe |
|---|---|
| Request initiation | Within 30 calendar days of delivery |
| Return shipment after approval | Within 7 calendar days of authorisation |
| Inspection & approval | Up to 5 business days after we receive the item |
| Refund processed | Up to 10 business days after approval |
8. Non-Returnable Items
The following items cannot be returned or refunded unless they are defective/damaged:
- Customised or personalised items
- Final-sale or clearance items marked as “non-returnable”
- Products sealed for hygiene reasons, where the seal has been broken after delivery
- Gift cards, e-vouchers
- Any other items specifically marked as non-returnable on the product page
9. Cancellation Before Shipment
If you change your mind and wish to cancel before the item has been shipped:
- Please contact us immediately.
- If the item has not yet shipped, we will cancel the order and issue a full refund.
- If the item has already shipped, you’ll need to follow the standard return procedure once you receive the item.
10. Partial Returns & Restocking Fees
- If you return part of your order (multiple items ordered together), and a discount was applied to the total order, the refund amount may be adjusted proportionally to reflect the discount.
- We reserve the right to charge a restocking fee of up to 15% of the item value for returns where the product is not in fully resalable condition (e.g., missing tags, signs of wear). We will notify you of any restocking fee prior to processing the refund.
11. Refunds to Gift Cards or Store Credit
In some cases, especially promotional orders or items discounted under a special offer, we may issue your refund as store credit (in the form of a voucher or gift card) rather than to the original payment method. We will inform you of the method of refund at the time of approving your return.
12. How to Track Your Return/Refund
Once your return is authorised and the item is shipped back, we will send you an email with the return tracking number. You can also log in to your QuickCart account to view current return/refund status. Once your refund is processed, you will receive a confirmation via email.